Go to Solution. Thank you for posting your query, I'll be more than glad to help you. I also see that you have tried installing all the scanning software and also uninstalled and reinstalled the software.
This issue could occur if the scanner mechanism has failed or the scanner is not connected to the computer. In order to isolate if it is a hardware issue with the scanner, please make a copy from the printer and let us know the results. If you want to setup the printer on the wireless network, you may follow the link: Wireless Printer Setup Mac.
It appears to have been a defective USB cable, I replaced it and can now scan successfully. Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
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Message 1 of 4. HP Recommended. Doing this will refresh the network connection.
HP Customer Support - Software and Driver Downloads
Please respond to let me know if this helped resolve your issue. My printer prints and copies. I have unplugged and replugged everything, and used the "scan doctor" Any further suggestions? I fixed it myself. After looking more on the internet, ran across a suggestion to run "services.
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Scanning from an HP Printer to Mac OS X with HP Easy Scan
HP Recommended. HP Envy wireless printer. Operating System: Microsoft Windows 8 bit.
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HP Printers - How to Scan (Mac) | HP® Customer Support
Hello girliegirl The printer assistant will open. Under Scan , select Scan to Computer. If scan to computer is already enabled.